Balanced Scorecard / OKR · Q1 2026
CEO + Strategy Office · 4 perspectives · 16 OKRs · Q1 close
$Financial"How we look to shareholders"
Revenue growth$284M / $280M target
101%
EBITDA margin22.4% / 25% target
90%
Cash conversion112% / 100% target
112%
Cost reduction$3.8M / $8M target
48%
★Customer"How customers see us"
Customer retention 95%Current: 92.6%
88%
New logo wins32 / 30 target
107%
Time to first value < 14dCurrent: 22 days
36%
⚙Internal Process"What we must excel at"
Production OEE > 80%Current: 71.4%
89%
On-time delivery 95%Current: 87.4%
92%
Defect rate < 1%Current: 0.6%
100%
Cycle time reduction 20%Achieved: 14%
70%
🎓Learning & Growth"How we improve and innovate"
Engagement > 7.5/10Current: 7.6
100%
Voluntary turnover < 10%Current: 14.8%
30%
Training hrs / FTE 32hAchieved: 28h
88%
Critical role coverage 80%Current: 86%
107%